ORDERING PROCESS

Items without Graphics -
Some  Items not requiring custom 3D production or heavy editing for AR will be delivered via download or shipped within 1 week. We have attempted to note standard lead times for all products.


Items Requiring Graphic Production -
These items usually ship in 4 business days from receipt of approved production-ready digital artwork. Rush orders ship in 1-2 business days from receipt of approved-production-ready digital artwork.

PAYMENT OPTIONS:

Credit cards accepted: VISA, MasterCard, American Express
Prepayment by check or money order: please indicate at check out and contact us at (310) 644-7999 when placing your order.

REFUND POLICY

  1. You may return most stock items within 30 days of delivery for a full refund.
  2. We will pay return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise the customer is responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs.
  3. All returned items must be re-packed and returned in their original packaging for protection. Packages being returned should be insured by you for your protection.
  4. You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
  5. Returned merchandise received damaged will not be credited.
  6. Absolutely no returns accepted on custom order displays including orders with imprinting or graphics unless the item is incorrect as a result of an error on our end.
  7. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING/DELIVERY:

Most orders will ship via FedEx or UPS for delivery in 1-6 business days within the continental U.S.  At times we may determine that other carriers will be more efficient are may us them, to include our own delivery service and various freight carriers. We also have store pick up for your convenience.

Fixed shipping costs listed are for ground shipments within the contiguous U.S. only. Additional shipping costs apply to express shipments (overnight, 2-day, 3-day, etc.) and/or shipments with destinations outside the continental U.S.

Fixed shipping costs are based on ground shipment of one item and do not double if two of the same item are ordered or if the items needs to ship express (overnight, 2-day, or 3-day).  If various items are ordered, shipping cost will be calculated based on the total order and you will be notified of the shipping cost before we process your order.

Shipping costs are subject to review and change prior to shipment. You will be contacted if additional charges apply.


SHIPPING SCHEDULE:

Estimating when a package will be delivered - Please note the following: Credit card authorization and verification must be received prior to processing your order.Customer service will verify order and contact you regarding delivery schedule.

HANDLING COSTS AND TAX:

At times we may add a handling cost to the product being ordered, This will be reflected at check out. PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state (CA) orders will be charged at the current sales tax rate.

PRICING:

Prices are subject to change without notice. Please contact 3DARA+ to verify that current web site pricing is indeed correct. This site displays current products and may not reflect up to date prices. 3DARA+ makes every effort to keep this site current, but reserves the right to alter pricing regardless of those listed on this web site.